Process Excellence & Operational Resilience, AGNL online theme session, Thu 18 Nov

ARIS User Group Netherlands (AGNL)
Nov 18, 2021, 1:30 – 4:00 PM

Virtual event

About this event

We live in a time where operational resilience is more important than ever. Change is all around us, digitalization takes place in an accelerated pace, customers are ever more demanding and regulatory pressure is at an all-time high. In order to cope and protect your license to operate, you need visibility and be in control – whether it be to demonstrate compliance, check conformance or provide assurance.

This requires a data-driven approach. Enter process mining and task mining. These are supplementary process analytics capabilities that will allow you to discover how systems and people are actually performing, based on real-life process data. They will unveil behavior patterns to uncover where it hurts most and prioritize accordingly.

In its next virtual theme session on Thursday 18th November, the Dutch ARIS & Alfabet User Group “AGNL” would like to put a spotlight on the actionable side of ARIS and delve deeper into process mining and task mining. You are kindly invited to join!


14:30 – 14:35 Welcome by Marcel van Hees, Chairman AGNL

14:35 – 15:05 Combining process mining and task mining to support operational resilience, Caspar Jans

15:05 – 15:45 Innovations in process mining including live demo and roadmap, Julian Krumeich

15:45 – 16:25 Innovations in task mining including live demo and roadmap, Philip Hake

16:25 – 16:55 Process excellence in practice: customer case, speaker to be confirmed

16:55 – 17:00 Closing remarks

Register now! to reserve your seat. Feel free to forward this invite to your colleagues, including process owners, black belts, BPM & Lean experts, data scientists, data & analytics specialists, RPA specialists, and more.

We look forward to welcoming you!

Met vriendelijke groet,

Marcel van Hees


  • Caspar Jans

    Software AG


  • Ricardo Passchier

    Software AG


  • Ricardo Passchier

    Software AG



Thursday, November 18, 2021
1:30 PM – 4:00 PM UTC


Welcome by Marcel van Hees, Chairman AGN
Combining process mining and task mining to support operational resilience, Caspar Jan


  • Sylvia Groenbos

    MLC, Netherlands

    President AGNL/Vice-president ARIS IUG

  • Maarten Geijsberts

    NV Nederlandse Spoorwegen

    Design Expert/Secretary AGNL

  • Vincent Bakker

    Bus. Process Mgr LeasePlan Digital/Treasurer AGNL

  • Kevin Biront



  • Ricardo Passchier

    Software AG

    Head of Business Transformation, Benelux

  • Pieter Walraven


    Special advisor AGNL

  • Tiina Kaitalahti

    Sales Assistant

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